1. About Us
Q: What does your company do?
A: We are an international trade company specializing in consumer electronics, accessories, and related tech products. We aim to
provide high-quality products and services to customers worldwide.
Q: Where is your company located?
A: Our company is based in China, leveraging a robust supply chain system to offer efficient trade solutions.
2. Products
Q: What products do you offer?
A: We mainly offer consumer electronics, including smart devices, accessories, and audio equipment. Please browse our store or
contact us for a detailed product catalog.
Q: Do you offer customized products?
A: Yes, we provide OEM and ODM services. Share your requirements, and we’ll create tailored solutions for you.
Q: Do your products meet international quality standards?
A: Yes, our products comply with international certifications such as CE, FCC, and RoHS. You can purchase with confidence.
3. Orders & Shipping
Q: How can I place an order?
A: You can contact us directly on Alibaba or use the platform’s online purchasing features.
Q: What is your minimum order quantity (MOQ)?
A: Our MOQ varies depending on the product, typically ranging from 50 to 500 pieces. Please contact us for details.
Q: What payment methods do you accept?
A: We accept multiple payment methods, including Letter of Credit (L/C), Telegraphic Transfer (T/T), and online payment options
supported by Alibaba.
Q: How long does it take to ship an order?
A: For in-stock products, shipping typically takes 7-15 days. Customized products may take 20-30 days, depending on order size and
requirements.
4. After-Sales Service
Q: What should I do if there’s a problem with the products I received?
A: If you receive defective products, please contact us within 7 days and provide related photos or videos. We’ll promptly address
the issue, including offering replacements or other compensation.
Q: Do you provide a warranty for your products?
A: Yes, we offer a 12-month warranty for all products. The specific terms may vary based on the product category.
5. Other Questions
Q: Can you provide samples?
A: Yes, we offer sample orders. A sample fee and shipping cost will apply. Please contact us for more details.
Q: Do you offer discounts for bulk purchases?
A: Yes, we provide discount policies for bulk orders. Discounts are based on the order quantity.
Q: How can I contact you?
A: You can reach us via Alibaba’s chat tool. We’ll respond as soon as possible.